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Your first ticket comes in at 8:10

#2207 · Front desk · Northfield Supply

Maria's PC says No Internet, and her call is at 8:30

Her Command Prompt is open. Type ipconfig and find out why.

The ticketNorthfield Supply

INC0002207Northfield ServiceDesk
Computer says No Internet

My computer says "No Internet" this morning. Everyone else around me seems fine. I didn't change anything.

Caller
Maria G., Front desk
Location
Front desk · FD-PC04
Priority
2 · High
Due
9:30 AM

8:14 AM16 min to her 8:30 call

Your work log

    Maria's PCType a command, or tap one

    Command Prompt — FD-PC04

    This is the first few minutes of one call. In the app it plays at her desk in a 3D office, where you can look under the desk and move the cables.

    Every call leaves a work log

    Each call runs on the user's clock. You ask what changed, type real commands, look under the desk and move real cables, and every move costs minutes. You close the ticket by naming the cause.

    The log keeps every step with its time, wrong fixes included. It's the record a help desk lead would read.

    Training a team or teaching a class? We're setting up pilot groups for 2027, with group progress and these logs for instructors. support@tracepath.app

    Ticket #2207 · Front deskComputer says No InternetSample run · 2 of 3 stars
    1. Arrived at Maria's desk. Her 8:30 is with Bayline Freight.
    2. Ran ipconfig: 169.254.87.12, so DHCP never answered1 min
    3. Set her DNS to 8.8.8.8
      Maria: "Still nothing."      3 min
    4. Looked under the desk: port 5 on the desk switch is dark1 min
    5. Plugged the switch uplink back into wall jack B-12. Port 5 lights.1 min
    6. Ran ipconfig /renew: 10.0.0.87 leased1 min
    7. Maria opened Outlook. Bayline's email came in.1 min
    CauseThe desk switch's uplink was out of wall jack B-12, so DHCP never answered.
    Resolved8:22 AM, 8 minutes before her call

    Every objective on both exams, in order

    One lesson per objective in CompTIA's published 220-1201 and 220-1202 objectives, each with a 3 to 5 minute guide. 829 original questions, and 36 help desk calls across the two courses.

    CompTIA A+ Core 1220-1201 · 32 lessons · labs at Northfield Supply
    1. Mobile Devices6 lessons13% of the exam
    2. Networking8 lessons23% of the exam
    3. Hardware8 lessons25% of the exam
    4. Virtualization & Cloud4 lessons11% of the exam
    5. HW & Network Troubleshooting6 lessons28% of the exam
    CompTIA A+ Core 2220-1202 · 36 lessons · labs at Harbor Point Family Clinic
    1. Operating Systems11 lessons28% of the exam
    2. Security11 lessons28% of the exam
    3. Software Troubleshooting4 lessons23% of the exam
    4. Operational Procedures10 lessons21% of the exam

    CallbacksA missed question comes back in 1, 3 and 7 days, until you get it right every time.

    CheckpointsEach domain ends with 10 questions. You pass with 8 right on the first try.

    Exam sim30 questions in 30 minutes, weighted like the real exam and scored 100 to 900.

    Next: Network+, Security+, Microsoft MD-102 and MS-102, and Cisco CCNA.

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